Community Kiosk
Role & services
Software used
Company
Maxsip Telecom
Adobe suit: Illustrator | Photoshop | After effects
Ux/Ui programs: Figma | Lottie | Lottie creator
Lead Ux & Ui Designer
Visual Design | Research
An access point for people in search of Gov ACP Services
Redesigning the Application Process for the Affordable Connectivity Program
In today's digital era, internet access has become a necessity, especially for individuals and families. The Affordable Connectivity Program (ACP) aims to bridge the digital divide by providing internet access to those in need. However, the current application process can be complex and overwhelming. In this project, we set out to optimize the ACP application process, making it more user-friendly and efficient.
Understanding the Complexity
The ACP application includes various legal statements, applicant information, and requirements. These intricate details can cause confusion and make the process daunting for applicants. We recognized the need to simplify the steps and minimize exhaustion for users.
Streamlining the Digital Format
Transitioning from a paper-based application to a digital format required careful optimization. My goal was to provide clear instructions and guide users seamlessly through the process.
Challenging Tradition
Government application processes are often exhausting and tedious. In this project, I introduced modern strategies and technology to create a better user experience. Our aim was to make accessing government services through the ACP easier, sophisticated, and less time consuming.
Conclusion
The Affordable Connectivity Program is a vital resource for those in need of internet access. By redesigning the application process, we aim to improve the user experience and ensure a more streamlined path to benefit from the program. Through effective user interface and user experience writing, we can make government applications less intimidating and more accessible, ultimately bridging the digital divide for those in need.
Alabama
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Alaska
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Arizona
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Arkansas
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California
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Colorado
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Connecticut
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Connecticut
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Delaware
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Florida
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Georgia
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Hawaii
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Idaho
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Illinois
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Indiana
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Iowa
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Kansas
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Kentucky
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Louisiana
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Maine
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Maryland
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Massachusetts
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Michigan
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And more
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Alabama | Alaska | Arizona | Arkansas | California | Colorado | Connecticut | Connecticut | Delaware | Florida | Georgia | Hawaii | Idaho | Illinois | Indiana | Iowa | Kansas | Kentucky | Louisiana | Maine | Maryland | Massachusetts | Michigan | And more |
Wireframe